Shipping policy
SHIPPING
We ship worldwide with FedEx, SPX Express & J&T Express for the fastest & most reliable service. Please see our shipping rates below.
SINGAPORE
J&T Express (1-3 Business Days) - $4.50
MALAYSIA
J&T Express (3-7 Business Days) - $5
INDONESIA
J&T Express (5-7 Business Days) - $7
TAIWAN
J&T Express (5-7 Business Days) - $10
PHILIPPINES
J&T Express (5-7 Business Days) - $13
HONG KONG, THAILAND, VIETNAM, SOUTH KOREA, NEW ZEALAND
JANIO (5-7 Business Days) - $14
AUSTRALIA, INDIA, CHINA, BRUNEI
FedEx International Priority® / J&T Express (4-11 Business Days) - $17
USA
FedEx International Priority® (4-6 Business Days) - $38
Important Update for U.S. Customers
As of August 29, 2025, new U.S. customs regulations require that all imports, regardless of value or whether marked as gifts, are subject to duties, taxes, and clearance fees. This means that even small parcels may incur courier clearance fees of around USD $20–30 upon arrival. Until further notice, please be aware of these additional costs before placing an order.
UK, CANADA, EUROPE
FedEx International Priority® (4-6 Business Days) - $45
ROW
FedEx International Priority® (4-6 Business Days) - $50
*Shipping prices are reflected in Singapore dollar (SGD)
*Free international shipping offer for orders above $100 excludes USA, UK, CANADA, EUROPE & ROW.
*For Singapore orders, please note orders placed after 4pm SGT won't be shipped until
the next business day.
*For International orders, please allow 1-7 business days for your order(s) to be processed.
TRACKING YOUR PARCEL
Once your order has been processed, an email will be sent containing tracking information & details. If you do not receive any, please contact us at support@soslickpomade.com
IMPORT CHARGES
International orders may be subjected to pay for custom duties in addition to shipping costs. Please note that the customer will always be responsible for paying any import bills they may receive.
We will not be liable to make payment on behalf of our customers as of this moment — rest assured that we are working towards it as we aim to subsidise custom duties on behalf of our customers to ensure a smoother purchase process.
When importing items outside of Singapore, this will always incur a customs inspection which we always provide the correct paperwork for. We cannot be held responsible for how long it takes your order to pass through customs.
UNDELIVERED ITEMS
In the event that your order cannot be delivered, due to incorrect information or missed deliveries, these orders will be returned to us at the courier services discretion. Once your order has been returned to us you will be contacted. Customers are responsible for any additional shipping charges for redelivery.
RETURNS & EXCHANGE
We strive to ensure that you’re fully satisfied with your purchase. However, as our products are personal care items, all sales are final, and we do not accept returns or cancellations.
If you’ve received a defective item or the wrong order, please email us at support@soslickpomade.com with your order ID and clear photos of the defective or incorrect item(s). We will provide further instructions within 24-48 hours